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Konsumentenverhalten
Organizational change
29,169
Organisatorischer Wandel
26,760
Service quality
21,755
Führungsstil
21,464
Dienstleistungsqualität
21,004
Leadership style
20,964
Taiwan
14,186
Lernende Organisation
12,540
Learning organization
12,527
Customer satisfaction
6,943
Kundenzufriedenheit
6,730
Hotel industry
6,600
Hotellerie
6,511
Theorie
6,432
Theory
6,329
Leadership
5,948
Managers
5,901
Führungskräfte
5,840
USA
5,771
Arbeitsleistung
5,685
Consumer behaviour
5,622
United States
5,583
Innovation
5,409
Deutschland
5,188
Relationship marketing
4,893
Beziehungsmarketing
4,871
Germany
4,771
Personalführung
4,705
Job performance
4,540
Strategisches Management
4,517
Wissensmanagement
4,332
Knowledge management
4,258
Unternehmenserfolg
4,248
Strategic management
4,223
Firm performance
4,144
Innovationsmanagement
3,957
China
3,876
Corporate culture
3,871
Unternehmenskultur
3,863
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Undetermined
2,992
Free
836
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Article
4,925
Book / Working Paper
614
Journal
3
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Article in journal
4,787
Aufsatz in Zeitschrift
4,787
Aufsatz im Buch
135
Book section
135
Graue Literatur
90
Non-commercial literature
90
Working Paper
71
Arbeitspapier
67
Hochschulschrift
67
Thesis
48
Conference paper
35
Konferenzbeitrag
35
Collection of articles of several authors
20
Sammelwerk
20
Bibliografie enthalten
12
Bibliography included
12
Aufsatzsammlung
10
Case study
7
Fallstudie
7
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Guidebook
2
Ratgeber
2
Reprint
2
Amtsdruckschrift
1
Bibliografie
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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English
5,453
German
84
Polish
2
Czech
1
Finnish
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French
1
Swedish
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Chinese
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Han, Heesup
58
Mattila, Anna S.
33
Usman, Osly
20
Law, Chun Hung Roberts
19
Prentice, Catherine
17
Hyun, Sunghyup Sean
15
Line, Nathaniel D.
15
McColl-Kennedy, Janet R.
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Bilgihan, Anil
14
Kim, Jinkyung Jenny
14
Gong, Taeshik
13
Hanks, Lydia
13
Ali, Faizan
12
Gursoy, Dogan
12
Jang, Soocheong
12
Klaus, Philipp
12
Miao, Li
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Kim, Woo Gon
11
Lee, Seonjeong
11
Propper, Carol
11
So, Kevin Kam Fung
11
Tanford, Sarah
11
Hollebeek, Linda D.
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Xu, Xun
10
Ahn, Jiseon
9
Gao, Yixing
9
Jeong, Miyoung
9
Lee, Jin-soo
9
Raab, Carola
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wang, Yao-Chin
9
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National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Centrum pro Ekonomický Výzkum a Postgradualní Vzdělávání
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
International journal of hospitality management
363
Journal of retailing and consumer services
248
Journal of business research : JBR
141
Journal of hospitality marketing & management
135
International journal of contemporary hospitality management
126
The journal of services marketing
109
Journal of travel and tourism marketing
107
The service industries journal
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
69
Services marketing quarterly
69
Tourism management : research, policies, practice
69
Cogent business & management
50
Journal of service research : JSR
48
Asia Pacific journal of marketing and logistics
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
43
Journal of hospitality and tourism insights
37
Journal of service management
34
Psychology & marketing
34
Journal of air transport management
32
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
Tourism management perspectives : TMP
28
International journal of services and operations management
27
International journal of services, economics and management
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of strategic marketing
25
Journal of Islamic marketing
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of retailing
24
Total quality management & business excellence
24
Journal of internet commerce
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
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Source
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ECONIS (ZBW)
5,537
EconStor
4
OLC EcoSci
1
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date (oldest first)
1
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
2
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
3
The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.
;
Kristiana, Yustisia
;
Juliana, J.
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
Saved in:
4
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
5
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
6
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
7
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
8
Exploring the relationships between tourist perceptions and the service quality of B&Bs
Lin, Chin-feng
;
Shiu, Huei-jen
;
Wu, Meng-ying
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 585-598
Persistent link: https://www.econbiz.de/10009627534
Saved in:
9
Social servicescape and Asian students : an analysis of spring break island bed and breakfast experiences in
Taiwan
Lin, Yi-Chin
;
Lai, Hsin-Ju
;
Morrison, Alastair M.
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 165-173
Persistent link: https://www.econbiz.de/10012112997
Saved in:
10
The influences of hotel employees' service innovativeness on brand image and loyalty
Chen, Wen-Jung
- In:
International journal of services and operations …
48
(
2024
)
2
,
pp. 176-191
Persistent link: https://www.econbiz.de/10015065224
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