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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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US banks need a new approach to customer experience
Jiménez, Alex - In: Journal of digital banking 7 (2023) 3, pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
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Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
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Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten
Polan, Ralf - 1995
Persistent link: https://www.econbiz.de/10000541974
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Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge - In: International journal of trade and global markets 9 (2016) 1, pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
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"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús; Kamakura, Wagner A.; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks … on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that … bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
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Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent; Hermansson, Cecilia - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 472-494
Persistent link: https://www.econbiz.de/10011731471