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Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G. - 2017
The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...
Persistent link: https://www.econbiz.de/10012942808
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Antecedents of Muslim tourist loyalty : rhe role of Islamic religiosity and tourist value co-creation
Abror, Abror; Patrisia, Dina; Engriani, Yunita; Wardi, Yunia - In: Cogent business & management 10 (2023) 2, pp. 1-21
This research investigates the antecedents of tourist loyalty in the Muslim-friendly tourism context. It examines the … link between Islamic tourism destination attributes, service quality, customer engagement, value co-creation, and loyalty … (SEM) with AMOS 24 as the software data analysis package. This study revealed that Islamic tourism destination attributes …
Persistent link: https://www.econbiz.de/10014503242
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Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan; Adhikari, Dharma; Fahmy, Shahira; Kang, Seok - In: Journal of vacation marketing 26 (2020) 4, pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
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Benchmarking holiday experience : the case of senior tourists
Johann, Maria; Panchapakesan Padma - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
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Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan's Kinmen battlefield tourism : perceived playfulness and perceived flow as moderators
Kuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lin, … - In: Journal of travel and tourism marketing 33 (2016), pp. 103-122
Persistent link: https://www.econbiz.de/10011485033
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Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz; Long, Fei; Habibi, Alireza - In: International journal of services, economics and management 13 (2022) 2, pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
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The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions
Liu, Xiaoming; Li, Jun; Kim, Woo Gon - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 135-146
Persistent link: https://www.econbiz.de/10011711485
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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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A framework for medical tourists' satisfaction and loyalty by costumer segmentation and quality improvement
Nakhaeinejad, Mahdi; Moeinzadeh, Mohammad Hosein; … - In: Journal of hospitality and tourism insights 5 (2022) 5, pp. 1022-1033
Persistent link: https://www.econbiz.de/10013483198
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The needs of Muslim hotel customers : evidence from Russian guests
Shnyrkova, Anna; Predvoditeleva, Marina - In: Journal of Islamic marketing 13 (2022) 1, pp. 133-160
Persistent link: https://www.econbiz.de/10012797425