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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana
Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11
Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the trust that they have within a service...
Persistent link: https://www.econbiz.de/10012589595
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The price of good friendships : examining the roles of relationship norms and perceived controllability in service failure encounters
Li, Zongchao; Tao, Weiting; Wu, Linwan - In: International journal of business communication : IJBC … 60 (2023) 1, pp. 105-129
Persistent link: https://www.econbiz.de/10014228978
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr; Racz, Dariusz - In: Olsztyn economic journal 16 (2021) 2, pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
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A study on investigating the online impulse purchase intention of Indian women
Divakar, P.; Venkatesh, R. - In: International journal of work innovation : IJWI 5 (2024) 2, pp. 164-182
Persistent link: https://www.econbiz.de/10014547212
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Customer service at independent retail food chains in Kwazulu-Natal
Tlapana, Tshepo - In: Expert journal of marketing 8 (2020) 2, pp. 89-98
Persistent link: https://www.econbiz.de/10012613043
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Why leading consumer product companies develop proactive chemical management strategies
Scruggs, Caroline E.; Van Buren, Harry J. - In: Business & society 55 (2016) 5, pp. 635-675
Persistent link: https://www.econbiz.de/10011490813
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Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard - In: Journal of retailing and consumer services 16 (2009) 4, pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
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The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581