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Konsumentenverhalten
Service quality
20,635
Dienstleistungsqualität
20,619
Customer satisfaction
13,739
Kundenzufriedenheit
13,603
Dienstleistungssektor
12,299
Service industry
11,274
Consumer behaviour
7,860
Beziehungsmarketing
7,098
Relationship marketing
7,079
Gastronomie
3,255
Gastgewerbe
3,150
Restaurant industry
3,096
Deutschland
3,075
USA
2,977
Qualitätsmanagement
2,944
Hospitality industry
2,932
United States
2,900
Quality management
2,837
Germany
2,732
Wirtschaftsprüfung
2,471
Financial audit
2,465
Krankenhaus
2,374
Theorie
2,357
Hospital
2,356
Theory
2,311
Innovation
1,827
Tourismuswirtschaft
1,657
Tourism industry
1,655
Health care
1,613
Gesundheitsversorgung
1,592
Dienstleistung
1,569
India
1,538
Indien
1,528
Hotellerie
1,487
Hotel industry
1,485
Customer service
1,461
Industrie
1,456
Kundenservice
1,454
Arbeitszufriedenheit
1,422
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Undetermined
4,032
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1,306
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6,761
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1,100
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6
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6,551
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209
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149
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116
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113
Arbeitspapier
109
Conference paper
59
Konferenzbeitrag
59
Collection of articles of several authors
25
Sammelwerk
25
Aufsatzsammlung
24
Bibliografie enthalten
17
Bibliography included
17
Case study
11
Fallstudie
11
Konferenzschrift
10
Collection of articles written by one author
7
Sammlung
7
Ratgeber
5
Amtsdruckschrift
4
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4
Conference proceedings
3
Guidebook
3
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3
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2
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2
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2
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1
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1
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Han, Heesup
68
Mattila, Anna S.
46
Jang, Soocheong
38
Usman, Osly
28
Line, Nathaniel D.
22
Hyun, Sunghyup Sean
21
Prentice, Catherine
21
Wong, IpKin Anthony
21
Bilgihan, Anil
19
Hanks, Lydia
19
McColl-Kennedy, Janet R.
19
Gustafsson, Anders
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prayag, Girish
17
Wu, Luorong
17
Sparks, Beverley
16
Balaji, M. S.
15
Prybutok, Victor R.
15
Ahn, Jiseon
14
Aksoy, Lerzan
14
DiPietro, Robin B.
13
Gong, Taeshik
13
Kim, Woo Gon
13
Lu, Lu
13
Miao, Li
13
Park, Jungkun
13
Qu, Hailin
13
Rather, Raouf Ahmad
13
Söderlund, Magnus
13
Bang, Nguyen
12
Chua, Bee-Lia
12
Gursoy, Dogan
12
Huber, Frank
12
Hwang, Jinsoo
12
Kim, Jong-Hyeong
12
Liu, Chih-Hsing
12
Liu, Qing
12
Mittal, Vikas
12
Ryu, Kisang
12
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National Bureau of Economic Research
10
Springer Fachmedien Wiesbaden
3
Friedrich-Schiller-Universität Jena
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
United States / President's Committee on Consumer Interests
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European University Institute / Department of Economics
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Frankreich / Conseil économique, social et environnemental
1
Fördergesellschaft Marketing (FGM) e.V.
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Information Resources Management Association
1
Institut servisa i potrebitelʹskoe povedenie graždan
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
NetLibrary, Inc
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
United States / Executive Office of the President / Office of Consumer Affairs
1
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International journal of hospitality management
439
Journal of retailing and consumer services
408
Journal of business research : JBR
203
International journal of contemporary hospitality management
161
The journal of services marketing
150
Journal of hospitality marketing & management
136
Journal of travel and tourism marketing
108
The service industries journal
93
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
Cogent business & management
85
Services marketing quarterly
77
Tourism management : research, policies, practice
71
Psychology & marketing
64
Asia Pacific journal of marketing and logistics
62
Journal of service research : JSR
62
Service business
54
Journal of service management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of strategic marketing
46
Tourism management perspectives : TMP
44
European journal of marketing : EJM
43
The international journal of bank marketing : IJBM
41
Journal of hospitality and tourism insights
38
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
International journal of retail & distribution management
36
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of retailing
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
International journal of retail and distribution management
35
International journal of quality and service sciences
34
The international review of retail, distribution and consumer research
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
33
Journal of air transport management
33
International journal of consumer studies
32
International journal of services, economics and management
32
Journal of Islamic marketing
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
Journal of internet commerce
30
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ECONIS (ZBW)
7,857
EconStor
9
OLC EcoSci
1
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1
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1
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
2
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
3
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
4
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
5
Consumer perceptions of quick service restaurants
Mason, Kevin
;
Jones, Stephen
;
Benefield, Mike
;
Walton, Jim
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 109-116
Persistent link: https://www.econbiz.de/10010241891
Saved in:
6
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
7
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
10
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
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