Narrow search
Showing 1 - 10 of 4,358
Cover Image
Perception of Service Quality in Agrotourism Accommodations : Impact on Guest Loyalty and Re-Visit Intentions
Chatzigeorgiou, Chryssoula; Simeli, Ioanna - 2020
This study presents the development of a conceptual model that demonstrates the dynamic nature of the relationship between service quality and guest satisfaction in the agrotourism accommodation sector, based on theories derived from social psychology and previous research in the marketing,...
Persistent link: https://www.econbiz.de/10014090175
Cover Image
Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty
Ayyagari, Madhavi; Parahoo, Sanjai; Harvey, Heather Lea - In: Economic analysis : EA 51 (2018) 1/2, pp. 60-78
Persistent link: https://www.econbiz.de/10012061744
Cover Image
Evaluating consumer perceptions of government services quality
Nasif, Nese; Sheng, Xiaojing; Chilsen, Joel - In: Services marketing quarterly 41 (2020) 2, pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
Cover Image
Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
Cover Image
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel; Frambach, Rudolf T.; Kleijnen, Mirella - In: European journal of marketing : EJM 49 (2015) 1/2, pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Cover Image
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias - In: Public management review 12 (2010) 3, pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Cover Image
Customer service
Bürkle, Rainer - In: Manual of international marketing, (pp. 521-532). 2006
Persistent link: https://www.econbiz.de/10003368633
Cover Image
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Cover Image
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan; Shang, Huping - In: Information & management : the internat. journal of … 57 (2020) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10012249146