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Building satisfaction and loyalty during a musical benefit event : a consumer-based approach

Albouy, Jeanne; Galan, Jean-Philippe; Maubisson, Laurent - In: Nonprofit and voluntary sector quarterly : journal of … 48 (2019) 6, pp. 1250-1271

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An examination of the relationship between co-creation and well-being : an application in the case of tourism

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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being

Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612

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Feeling confident and smart with webrooming : understanding the consumer's path to satisfaction

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Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction

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The role of satisfaction in alumni perceptions and supportive behaviors

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Satisfaction, value and intention to return in hotels

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Development of WebHapp : factors in predicting user perceptions of website-related happiness

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The impact of age in the generation of satisfaction and WOM in mobile shopping

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Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions

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