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Evaluating consumer perceptions of government services quality
Nasif, Nese; Sheng, Xiaojing; Chilsen, Joel - In: Services marketing quarterly 41 (2020) 2, pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
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Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty
Ayyagari, Madhavi; Parahoo, Sanjai; Harvey, Heather Lea - In: Economic analysis : EA 51 (2018) 1/2, pp. 60-78
Persistent link: https://www.econbiz.de/10012061744
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel; Frambach, Rudolf T.; Kleijnen, Mirella - In: European journal of marketing : EJM 49 (2015) 1/2, pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
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Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias - In: Public management review 12 (2010) 3, pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
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Customer service
Bürkle, Rainer - In: Manual of international marketing, (pp. 521-532). 2006
Persistent link: https://www.econbiz.de/10003368633
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Consumer Salience and Quality Provision in (Un)Regulated Public Service Markets
Gu, Yiquan; Rasch, Alexander; Wenzel, Tobias - 2021
This paper examines the publication of quality indicators in service markets with public finance systems, such as education and healthcare markets. We provide a spatial model of product differentiation in which the reporting of such indicators increases consumers’ decision weight on quality...
Persistent link: https://www.econbiz.de/10013250511
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Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan; Shang, Huping - In: Information & management : the internat. journal of … 57 (2020) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
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The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014460861