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Konsumentenverhalten
Service quality
21,816
Dienstleistungsqualität
21,065
Product quality
10,850
Produktqualität
10,836
Customer satisfaction
6,549
Kundenzufriedenheit
6,361
Theorie
6,291
Theory
6,151
Consumer behaviour
5,833
Gewerkschaftsmitgliedschaft
5,523
Union membership
5,489
Relationship marketing
4,113
Beziehungsmarketing
4,105
Qualitätsmanagement
3,744
Quality management
3,641
USA
3,533
United States
3,374
Wirtschaftlichkeit
3,217
Deutschland
2,996
Gewerkschaft
2,817
Trade union
2,746
Germany
2,608
Wirtschaftsprüfung
2,516
Financial audit
2,510
Krankenhaus
2,436
Hospital
2,358
Pflegeberufe
2,300
Nursing profession
2,236
Health care
1,826
Gesundheitsversorgung
1,796
Gesundheitswesen
1,624
Health care system
1,549
Großbritannien
1,501
United Kingdom
1,448
Economic effectiveness
1,400
Schätzung
1,225
Customer service
1,211
service quality
1,196
Estimation
1,173
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Undetermined
2,769
Free
1,128
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Article
4,762
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1,037
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1
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Article in journal
4,591
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4,591
Graue Literatur
305
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305
Working Paper
267
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246
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151
Book section
151
Hochschulschrift
127
Thesis
94
Conference paper
34
Konferenzbeitrag
34
Collection of articles of several authors
33
Sammelwerk
33
Bibliografie enthalten
26
Bibliography included
26
Collection of articles written by one author
17
Sammlung
17
Aufsatzsammlung
13
Konferenzschrift
11
Article
9
Amtsdruckschrift
7
Case study
7
Fallstudie
7
Government document
7
Conference proceedings
4
Mikroform
3
Systematic review
3
Übersichtsarbeit
3
Advisory report
2
Gutachten
2
Bibliografie
1
Company information
1
Doctoral Thesis
1
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1
Handbook
1
Handbuch
1
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1
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1
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1
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English
5,600
German
174
French
12
Italian
4
Swedish
3
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Finnish
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Norwegian
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Spanish
2
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1
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Usman, Osly
31
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Jang, Soocheong
14
Kerschbamer, Rudolf
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Grunert, Klaus G.
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Ahn, Jiseon
9
Dulleck, Uwe
9
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Lee, Yi
9
Vandenbussche, Hylke
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Liu, Chih-Hsing
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
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National Bureau of Economic Research
18
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Akademia Ekonomiczna w Krakowie
1
American Marketing Association
1
Bonn Graduate School of Economics
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Centre for Research on Innovation and Competition <Manchester>
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Christian-Albrechts-Universität zu Kiel / Institut für Ernährungswirtschaft und Verbrauchslehre
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Agricultural Economics, Cornell University Agricultural Experiment Station
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Europäische Kommission
1
Federal Reserve Bank of San Francisco
1
Frankreich / Conseil économique, social et environnemental
1
Frankreich / Sénat
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institut für Wirtschaftswissenschaften <Wien>
1
Institutet för Ekonomisk Forskning <Lund>
1
Justus-Liebig-Universität Gießen / Institut für Agrarpolitik und Marktforschung
1
Kanada / Government
1
Københavns Universitet / Økonomisk Institut
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
New Zealand Trade Consortium
1
OECD
1
Organisation for Economic Co-Operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Schweden / Konsumentberedningen
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
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Journal of retailing and consumer services
258
International journal of hospitality management
218
Journal of business research : JBR
133
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
49
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Asia Pacific journal of marketing and logistics
38
Psychology & marketing
38
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
31
Journal of retailing
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
The TQM journal : the international review of organizational improvement
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
International journal of services and operations management
26
Journal of hospitality and tourism insights
26
Journal of service research
26
European journal of marketing : EJM
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
21
International journal of retail & distribution management
20
International journal of services and operations management : IJSOM
20
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ECONIS (ZBW)
5,767
EconStor
32
OLC EcoSci
1
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1
Does ownership matter in the selection of service providers? : evidence from nursing home consumer surveys
Ben-Ner, Avner
;
Hamann, Darla J.
;
Ren, Ting
- In:
Nonprofit and voluntary sector quarterly
47
(
2018
)
6
,
pp. 1271-1295
Persistent link: https://www.econbiz.de/10011947511
Saved in:
2
Do consumers respond to publicly reported quality information? : evidence from nursing homes
Werner, Rachel M.
;
Norton, Edward C.
;
Konetzka, R. Tamara
; …
- In:
Journal of health economics
31
(
2012
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10009560080
Saved in:
3
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
4
Impact of trust in doctor caring, nurse caring and hospital administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
Saved in:
5
Consumer choice of purchasing private-label drugs : an empirical study in China
Zhou, Zhiliang
;
Xue, Yajiong
;
Ping, Qineng
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 349-361
Persistent link: https://www.econbiz.de/10010244732
Saved in:
6
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
7
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
8
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
9
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
10
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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