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Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan; Shang, Huping - In: Information & management : the internat. journal of … 57 (2020) 3, pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
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Understanding citizen's continuance intention to use e-government services : the case of the Indian railway e-ticket booking site
Puthur, Jose K.; George, A. P.; Mahadevan, Lakshman - In: International journal of business information systems : … 34 (2020) 2, pp. 183-203
Persistent link: https://www.econbiz.de/10012253400
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E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL; Fantazy, Kamel; Kumar, Vinod - In: EuroMed journal of business 11 (2016) 1, pp. 57-83
Persistent link: https://www.econbiz.de/10011567863
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Factors that influence consumer adoption of e-government services in the UAS : a UTAUT model perspective
Rodrigues, Gwendolyn; Sarabdeen, Jawahitha; … - In: Journal of internet commerce 15 (2016) 1, pp. 18-39
Persistent link: https://www.econbiz.de/10011636425
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Do e-government services affect Jordanian customer loyalty?
Alnaser, Ahmad Salih; Theep, Khaled Alshake; … - In: Marketing i menedžment innovacij : m&mi (2022) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10013277425
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Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model
Trang Thi Uyen Nguyen; Nguyen, Phuong Van; Hien Thi … - In: Journal of Asia Business Studies 18 (2024) 1, pp. 44-61
Persistent link: https://www.econbiz.de/10014485227
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Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia; Parahoo, Sanjai Kumar - In: International review on public and non-profit marketing 20 (2023) 4, pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
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Evaluating consumer perceptions of government services quality
Nasif, Nese; Sheng, Xiaojing; Chilsen, Joel - In: Services marketing quarterly 41 (2020) 2, pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
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Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty
Ayyagari, Madhavi; Parahoo, Sanjai; Harvey, Heather Lea - In: Economic analysis : EA 51 (2018) 1/2, pp. 60-78
Persistent link: https://www.econbiz.de/10012061744
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Application of internet in banking services
Ponraj, P.; Kavitha, K. R.; Santhiya, S. E. - In: International journal of applied business and economic … 17 (2019) 2, pp. 43-49
Persistent link: https://www.econbiz.de/10012495667