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Understanding regulatory focuses : the role of employees' regulatory focus in stress coping styles, and turnover intent to a five-star hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 283-307
Persistent link: https://www.econbiz.de/10011300082
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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A triple whammy effect of employees' gender, job type, and service outcomes on consumer behavior
Kim, Jong-Hyeong; Youn, Hyewon; Phau, Ian - In: Tourism management perspectives : TMP 40 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013209327
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Muslim youths' satisfaction toward muslim-friendly hotels : examining the effects of hotel image, brand image and employee performance
Abdul-Latif, Samshul-Amry; Nur Adilah Adnan - In: Transcending cultural frontiers : practices, …, (pp. 141-158). 2020
Persistent link: https://www.econbiz.de/10012256774
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Customer citizenship as a reaction to hotel's fair treatment of staff : service satisfaction as a mediator
Zoghbi-Manrique-de-Lara, Pablo; Suárez-Acosta, Miguel A.; … - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 190-203
Persistent link: https://www.econbiz.de/10011711584
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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh; Nguyen Phong Nguyen; Le Phuong Thi Ngo; … - In: International journal of hospitality management 107 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10014227659
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What drives employees' intentions to implement green practices in hotels? : the role of knowledge, awareness, concern and ecological behaviour
Chan, Eric S. W.; Hon, Alice H. Y.; Chan, Wilco; … - In: International journal of hospitality management 40 (2014), pp. 20-28
Persistent link: https://www.econbiz.de/10010388607
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Waste production patterns in hotels and restaurants : an intra-sectoral segmentation approach
Juvan, Emil; Grün, Bettina; Dolnicar, Sara - In: Annals of tourism research empirical insights 4 (2023) 1, pp. 1-9
measures of waste production and waste production patterns are needed. This study analyses the waste profiles of hotels and … restaurants using national waste data. Results indicate that waste patterns in hotels and restaurants differ significantly from … those of other industries and that - within the hotels and restaurants sector - substantial heterogeneity exists in terms of …
Persistent link: https://www.econbiz.de/10014502605
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Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja; Gil Saura, Irene; Mollá Descals, Alejandro - In: Journal of relationship marketing : innovations & … 12 (2013) 2, pp. 114-140
Persistent link: https://www.econbiz.de/10009774824