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The influence of course experience, satisfaction, and loyalty on students' word-of-mouth and re-enrolment intentions
Rehman, Mohsin Abdur; Woyo, Erisher; Akahome, Joy Eghonghon - In: Journal of marketing for higher education 32 (2022) 2, pp. 259-277
Persistent link: https://www.econbiz.de/10013483261
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
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Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of motivation during COVID-19
Mukherjee, Debarshi; Saha, Mahasweta; Chakraborty, Subhayan - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar; Amir, Huma; Ahmed, Masood - In: Journal of marketing for higher education 34 (2024) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra; Roig, Juan Carlos Fandos; … - In: International journal of retail and distribution management 50 (2022) 1, pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
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Does customer experience always benefit company? : examining customers' epistemic motivation and interaction with service contexts
Vu Thi Mai Chi; Paramita, Widya; Tran Ha Minh Quan - In: Australasian marketing journal : AMJ ; official journal … 30 (2022) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10012698469