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Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence

Olson, Eric D.; Ro, Heejung - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 312-331

Persistent link: https://www.econbiz.de/10012259302

Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation

Kimberley, Nell; Härtel, Charmine E. J. - In: Journal of management & organization : journal of … 14 (2008) 2, pp. 207-218

Persistent link: https://www.econbiz.de/10003722225

The impact of perceived fairness and trustworthiness on customer trust within the banking sector

Gökmenoglu, Korhan K.; Amir, Aysel - In: Journal of relationship marketing : innovations and … 20 (2021) 3, pp. 241-260

Persistent link: https://www.econbiz.de/10012623496

The Effects of Perceived Justice on Customers' Recovery Satisfaction and Customers' Trust in Domestic Airline Companies

Kazemi, Mehdi - 2013

the effect of the perceived justice by the airline customers in the process of resolving their complaints on their … results verified the effect of each aspect of justice. The study has shown that the interactional justice leads to the maximum …

Persistent link: https://www.econbiz.de/10013074575

Trust in fairness, doping, and the demand for sports : a study on international track and field events

Otto, Felix; Pawlowski, Tim; Utz, Sonja - In: European Sport management quarterly : ESMQ 21 (2021) 5, pp. 731-747

Persistent link: https://www.econbiz.de/10012801812

Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship

Chi, Christina Geng-Qing; Wen, Biyan; Ouyang, Zhe - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 1027-1051

Persistent link: https://www.econbiz.de/10012384387

Are sponsors blamed for edging off? : consumer reactions to sponsorship terminations

Schnittka, Oliver; Himme, Alexander; Papies, Dominik; … - In: Journal of business economics : JBE 87 (2017) 7, pp. 943-984

Persistent link: https://www.econbiz.de/10011758108

Effects of perceived justice of fair trade organizations on consumers' purchase intention toward fair trade products

Wang, Edward Shih-Tse; Chen, Yu-Chen - In: Journal of retailing and consumer services 50 (2019), pp. 66-72

Persistent link: https://www.econbiz.de/10012114120

Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses

Urueña, Alberto; Higaldo, Antonio - In: Journal of business research : JBR 69 (2016) 4, pp. 1384-1389

Persistent link: https://www.econbiz.de/10011447294

Reactions of the jilted consumer

Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60

Persistent link: https://www.econbiz.de/10010468501

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