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Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail - In: Industrial marketing management : the international … 78 (2019), pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
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Transferring knowledge for organisationa customers by knowlege intensive business service marketing firms : an exploratory study
Daghfous, Abdelkader; Ashill, Nickolas Jeremy; Rod, … - In: Marketing intelligence & planning 31 (2013) 4, pp. 421-442
Persistent link: https://www.econbiz.de/10009764894
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Algorithm overdependence : how the use of algorithmic recommendation systems can increase risks to consumer well-being
Banker, Sachin; Khetani, Salil - In: Journal of public policy & marketing 38 (2019) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10012534263
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The perils of overconfidence : why many consumers fail to seek advice when they really should
Lewis, David R. - In: Journal of financial services marketing : JFSM 23 (2018) 2, pp. 104-111
Persistent link: https://www.econbiz.de/10011891210
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Knowledge-intensive consumer services : understanding KICS in the innovative global health-care sector
Costa, Cátia Miriam; Mendonça, Sandro - In: Research policy : policy, management and economic … 48 (2019) 4, pp. 968-982
Persistent link: https://www.econbiz.de/10012128685
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Strategic customer engagement marketing : a decision making framework
Alvarez-Milán, Agarzelim; Felix, Reto; Rauschnabel, … - In: Journal of business research : JBR 92 (2018), pp. 61-70
Persistent link: https://www.econbiz.de/10011925267
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Buying business services : towards a structured service purchasing process
Valk, Wendy van der; Rozemeijer, Frank - In: The journal of services marketing 23 (2009) 1, pp. 3-10
Persistent link: https://www.econbiz.de/10009525778
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A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius - In: The journal of services marketing 29 (2015) 2, pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440