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Konsumentenverhalten
Industrie
50,994
Manufacturing industries
37,025
Service quality
20,655
Dienstleistungsqualität
20,639
Digitalisierung
15,739
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13,772
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13,739
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7,141
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6,484
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6,423
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5,629
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5,456
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Indien
4,640
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4,586
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4,559
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4,410
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4,373
Welt
4,233
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4,184
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4,006
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3,979
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Han, Heesup
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14
Klaus, Philipp
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Line, Nathaniel D.
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Balaji, M. S.
13
Gong, Taeshik
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Gustafsson, Anders
12
Prybutok, Victor R.
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Bilgihan, Anil
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Hanks, Lydia
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Hollebeek, Linda D.
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11
Propper, Carol
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Quach, Sara
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Gursoy, Dogan
10
Lu, Lu
10
Miao, Li
10
Orth, Ulrich R.
10
Park, Jungkun
10
Sharma, Piyush
10
Sreejesh, S.
10
Wirtz, Jochen
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Hyun, Sunghyup Sean
9
Schumann, Jan Hendrik
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Walsh, Gianfranco
9
Wong, IpKin Anthony
9
Wu, Luorong
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
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8
Bujisic, Milos
8
Carlson, Jamie
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Grewal, Dhruv
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International Telecommunications Society
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2019, Austin, Tex.>
1
Accenture GmbH <Kronberg im Taunus>
1
American Marketing Association
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Campus Verlag
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutsche Landwirtschafts-Gesellschaft
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Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
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Fördergesellschaft Marketing (FGM) e.V.
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Gottfried Wilhelm Leibniz Universität Hannover
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1
Harvard Graduate School of Business Administration
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IGI Global
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1
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1
Institut servisa i potrebitelʹskoe povedenie graždan
1
Institute of Marketing. Industrial Market Research, Ltd.
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
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Journal of retailing and consumer services
291
International journal of hospitality management
200
Journal of business research : JBR
174
The journal of services marketing
123
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
The service industries journal
71
Services marketing quarterly
68
Journal of travel and tourism marketing
67
Cogent business & management
56
Journal of service research : JSR
55
Psychology & marketing
49
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Asia Pacific journal of marketing and logistics
39
Service business
38
Journal of strategic marketing
35
International journal of quality and service sciences
34
The international journal of bank marketing : IJBM
34
Journal of service research
32
Technological forecasting & social change : an international journal
32
Tourism management : research, policies, practice
32
European journal of marketing : EJM
31
International journal of services and operations management
29
Journal of marketing
29
Journal of retailing
29
Journal of air transport management
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of consumer studies
26
International journal of electronic marketing and retailing : IJEMR
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of internet commerce
24
Journal of the Academy of Marketing Science
24
Total quality management & business excellence
24
The international review of retail, distribution and consumer research
23
International journal of retail and distribution management
22
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ECONIS (ZBW)
5,936
EconStor
3
Showing
1
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10
of
5,939
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date (newest first)
date (oldest first)
1
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
2
Perceived value of service innovation : a conceptual framework
Coutelle-Brillet, Patricia
;
Riviere, Arnaud
;
Garets, …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 164-172
Persistent link: https://www.econbiz.de/10010248160
Saved in:
3
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
4
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
5
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
Saved in:
6
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
7
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
8
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
9
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
10
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
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