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Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.; El-Kassar, Abdul-Nasser; Loureiro, … - In: International journal of hospitality management 80 (2019), pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
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Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
Collins, Shannon; Mostert, Pierre - In: Journal for global business advancement : JGBA 14 (2021) 1, pp. 24-45
Persistent link: https://www.econbiz.de/10012542345
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Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad - In: Journal of global marketing 32 (2019) 2, pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
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Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran; Tung Tran Anh; Thi Ngan Pham - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
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The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
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Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali; Ebrahimi, Mohsen; Soofifard, Rahman - In: International journal of services and operations … 35 (2020) 3, pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910