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Coping with customer aggression
Goussinsky, Ruhama - In: Journal of service management 23 (2012) 2, pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
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Customer aggression, felt anger and emotional deviance : the moderating role of job autonomy
Goussinsky, Ruhama - In: International journal of quality and service sciences 7 (2015) 1, pp. 50-71
Persistent link: https://www.econbiz.de/10011300152
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Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama - In: International journal of quality and service sciences 3 (2011) 3, pp. 248-266
Persistent link: https://www.econbiz.de/10009405157