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Dienstleistungsqualität im Onl...
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Krankenhaus
Electronic Commerce
24,072
Service quality
21,799
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Dienstleistungsqualität
21,046
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2,000
Welt
1,959
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1,943
Hospital
1,897
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1,791
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1,759
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Propper, Carol
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Siciliani, Luigi
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Straume, Odd Rune
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Brekke, Kurt R.
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Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
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Wübker, Ansgar
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Gowrisankaran, Gautam
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Moscelli, Giuseppe
12
Seiler, Stephan
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Doyle, Joseph J.
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McFadden, Kathleen L.
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Nichols, Austin
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Town, Robert J.
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Gruber, Jonathan
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Gutacker, Nils
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Milcent, Carine
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Staiger, Douglas
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Gowen, Charles, III.
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Lu, Susan Feng
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7
Kunz, Johannes
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Schreyögg, Jonas
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Health care management review : HCM review
79
International journal of hospitality management
61
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health care management science
24
Health economics
23
Health marketing quarterly
23
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
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Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
17
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality and service sciences
14
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
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Tourism management : research, policies, practice
12
Discussion paper series / IZA
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International journal of quality & reliability management
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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CHE research paper
10
International journal of health care finance and economics
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Manufacturing & service operations management : M & SOM
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Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
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International journal of production economics
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ECONIS (ZBW)
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EconStor
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OLC EcoSci
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USB Cologne (EcoSocSci)
1
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Speed and quality in coronary artery bypass graft (CABG) surgery : is there a connection?
Lehtonen, Juha-Matti
;
Hippeläinen, Mikko
;
Kattainen, Eija
- In:
Health care management science
12
(
2009
)
2
,
pp. 147-154
Persistent link: https://www.econbiz.de/10003841366
Saved in:
2
Modeling patient care quality : an empirical high-performance work system approach
Mihail, Dimitrios M.
;
Kloutsiniotis, Panagiotis V.
- In:
Personnel review : a professional journal reporting new …
45
(
2016
)
6
,
pp. 1176-1199
Persistent link: https://www.econbiz.de/10011603847
Saved in:
3
Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June
;
Kostevicki, Stacey
;
Lu, June
;
Liu, Yuan
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
Saved in:
4
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
5
Adherence to clinical guidelines, electronic health record use, and online reviews
Saifee, Danish H.
;
Bardhan, Indranil R.
;
Lahiri, Atanu
; …
- In:
Journal of management information systems : JMIS
36
(
2019
)
4
,
pp. 1071-1104
Persistent link: https://www.econbiz.de/10012198658
Saved in:
6
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
7
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
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8
Offline to online : The impacts of offline visit experience on online behaviors and service in an Internet hospital
Ye, Qing
;
Wu, Hong
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014283311
Saved in:
9
A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users
Hung, Wei-Hsi
;
Tseng, Chih-Lang
;
Chang, Fang-Kai
;
Wu, …
- In:
Technology analysis & strategic management
35
(
2023
)
10
,
pp. 1296-1309
Persistent link: https://www.econbiz.de/10014338552
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10
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
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