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Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare

Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 99-123

Persistent link: https://www.econbiz.de/10013172567

Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India

Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385

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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry

Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195

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The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector : a PLS-SEM approach

Gontur, Silas; Gadi, Paul Dung; Bagobiri, Esther - In: Journal of economics & management 44 (2022) 1, pp. 266-285

Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...

Persistent link: https://www.econbiz.de/10014324956

Patient loyalty to healthcare organizations : relationship marketing and satisfaction

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Clueing in customers

Berry, Leonard L.; Bendapudi, Neeli - In: Harvard business review on managing health care, (pp. 73-88). 2007

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An evaluation of SERVQUAL and patient loyalty in an emerging country context

Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; … - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 813-827

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Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

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Antecedents of patient trust in health-care insurers

Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93

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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand

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