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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
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An e-marketplace of healthcare and social care services : the perceived interest
Cruz-Cunha, Maria Manuela; Miranda, Isabel; Lopes, Nuno; … - In: The learning organization : TLO ; the international … 20 (2013) 6, pp. 406-418
Persistent link: https://www.econbiz.de/10010222132
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Wandie, Rebecca Wangare; Muathe, Stephen - 2022
Persistent link: https://www.econbiz.de/10013445141
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The Introduction of Market Forces in the Public Hospital Sector : From New Public Sector Management to Organizational Reform
Jakab, Melitta; Preker, Alexander; Harding, April - 2013
This Discussion Paper was prepared as a background document for the Hospital Reform Module of the Joint Harvard/World Bank Institute Flagship Course on Health Sector Reform and Sustainable Financing. The Flagship course provides a practical review and update of current issues in health systems...
Persistent link: https://www.econbiz.de/10012558413
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Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga; Brown, Steve - In: International journal of operations & production … 36 (2016) 11, pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
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Proposing and empirically investigating a mobile-based outpatient healthcare service delivery framework using stimulus-organism-response theory
Chudhery, Muhammad Adnan Zahid; Safdar, Sarah; Huo, Jiazhen - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2668-2681
Persistent link: https://www.econbiz.de/10014364618
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Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
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Indicators and criteria for efficiency and quality in public hospitals : a performance evaluation model
Salvatore, Fiorella Pia; Fanelli, Simone - In: Global business & economics review 25 (2021) 3/4, pp. 212-230
Persistent link: https://www.econbiz.de/10012668091
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Hybrid controls and accountabilities in public sector management : three case studies in a reforming hospital sector
Nyland, Kari; Pettersen, Inger Johanne - In: International journal of public sector management : IJPSM 28 (2015) 2, pp. 90-104
Persistent link: https://www.econbiz.de/10011348868