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Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with … satisfaction in a hospital in Montana. The clinics involved in the study included pediatrics (P), internal medicine (IM), and …
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1. The board meeting -- 2. The cement that holds everything together -- 3. A not so restful Sunday -- 4. An unwelcomed suggestion -- 5. Identifying waste -- 6. A lean experiment -- 7. Culture change and systems thinking -- 8. Status boards -- 9. The house of lean -- 10. Applicable stories -- 11....
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