This paper highlights and measures the quality of services provided by commercial banks in India. The perceptions of borrowers regarding service quality dimensions are composed and service quality of banks regarding credit schemes is measured. In this study, total service quality is measured in...

Although the social capital, in terms of stronger interpersonal relationships between group borrowers, has been found to exert a positive impact on group loan repayment, there is no existing research that has endeavored to study the influence of relationship quality between individual group...