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On great service : a framework for action
Berry, Leonard L. - 1995 - 1. print.
Persistent link: https://www.econbiz.de/10004248945
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Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L. - 1999
Persistent link: https://www.econbiz.de/10004567228
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10004076032
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Harvard business review on retailing and merchandising
Berry, Leonard L. (contributor) - 2008
Persistent link: https://www.econbiz.de/10004920813