Similar Search Results - EconBiz

Service quality : new directions in theory and practice

Rust, Roland T. (ed.) - 1994

Persistent link: https://www.econbiz.de/10000347620

Delivering quality service : balancing customer perceptions and expectations

Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990

Persistent link: https://www.econbiz.de/10000083054

Service quality : new directions in theory and practice

Rust, Roland T. (contributor); … - 1994 - Online-Ausg.

Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value

Persistent link: https://www.econbiz.de/10013208145

Best practices in customer service

Zemke, Ron (contributor) - 1999 - 1. ed., 1. print.

Persistent link: https://www.econbiz.de/10004023000

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

Chakrapani, Chuck - 1998

Persistent link: https://www.econbiz.de/10004377348

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition

Nash, Susan; Nash, Derek - 2002 - 2. ed.

Persistent link: https://www.econbiz.de/10004775664

A complete and balanced service scorecard : creating value through sustained performance improvement

Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.

Persistent link: https://www.econbiz.de/10004917977

Living service : how to deliver the service of the future today

Silvester, Marc; Ahmed, Mohi - 2008

Persistent link: https://www.econbiz.de/10004911109

Customer service : a practical approach

Harris, Elaine K. - 2007 - 4. ed.

Persistent link: https://www.econbiz.de/10004871571

Introduction to service engineering

Salvendy, Gavriel (contributor); … - 2010

Persistent link: https://www.econbiz.de/10004951419

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