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~subject:"Kundenintegration"
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Kundenintegration
Consumer behaviour
56
Konsumentenverhalten
54
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
15
Service industry
14
Services
13
Dienstleistung
11
Satisfaction
9
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
Kundenwert
7
Theorie
7
Theory
7
Transformative service research
7
Brand management
6
Customer service
6
Deutschland
6
Einzelhandel
6
Financial services
6
Germany
6
Kundenservice
6
Lieferantenmanagement
6
Markenführung
6
Marketing management
6
Marketingmanagement
6
Retail trade
6
Services marketing
6
Supplier relationship management
6
USA
6
United States
6
Big data
5
Customer retention
5
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Undetermined
3
Free
1
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Article
7
Book / Working Paper
1
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Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
3
Book section
3
Arbeitspapier
1
Graue Literatur
1
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1
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1
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Language
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English
5
German
3
Author
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Benoit, Sabine
3
Bilstein, Nicola
2
Sichtmann, Christina
2
Abboud, Liliane
1
Aksoy, Lerzan
1
Ball, Joan
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Ciuchita, Robert
1
Fassnacht, Martin
1
Faßnacht, Martin
1
Heider, Raphael
1
Hogrefe, Jens
1
Hogreve, Jens
1
Keiningham, Timothy
1
Mahr, Dominik
1
Moeller, Sabine
1
Möller, Sabine
1
Møller, Sabine
1
Odekerken-Schröder, Gaby
1
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Journal of service research : JSR
2
Customer engagement marketing
1
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
European journal of marketing
1
Journal of service management
1
Kundenintegration 2.0
1
Kundenintegration : Forum Dienstleistungsmanagement
1
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ECONIS (ZBW)
8
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1
Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
2
The emotional engagement paradox
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Customer engagement marketing
,
(pp. 293-305)
.
2018
Persistent link: https://www.econbiz.de/10011739870
Saved in:
3
Kundenintegration 2.0 : welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?
Sichtmann, Christina
;
Benoit, Sabine
;
Hogrefe, Jens
; …
- In:
Kundenintegration 2.0
,
(pp. 21-45)
.
2011
Persistent link: https://www.econbiz.de/10009303084
Saved in:
4
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine
;
Bilstein, Nicola
;
Hogreve, Jens
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Saved in:
5
Theoretische Grundlagen zur Koordination des Interaktionsverhaltens bei der Erstellung integrativer Leistungen
Møller, Sabine
-
2002
Persistent link: https://www.econbiz.de/10013409592
Saved in:
6
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
7
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
8
Wenn der Kunde mehr ist als Käufer und Nutzer : Motive kollaborativer Wertschöpfungsprozesse
Möller, Sabine
;
Fassnacht, Martin
;
Heider, Raphael
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 263-280)
.
2009
Persistent link: https://www.econbiz.de/10003808722
Saved in:
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