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Multi-channel strategies for retail financial services : a management-framework for designing and implementing multi-channel strategies
Dahmen, Patrick - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002377926
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Customer capitalism : the new business model of increasing returns in new market spaces
Vandermerwe, Sandra - 1999
Persistent link: https://www.econbiz.de/10004000916
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Futurize your enterprise : business strategy in the age of the E-customer
Siegel, David - 1999
Persistent link: https://www.econbiz.de/10004586355
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Die Zukunft heißt Dienstleistung : wie Sie Kunden gewinnen und begeistern
Finken, Ralf; Heckner, Ulrich C.; Thimm, Svenja - 2003
Persistent link: https://www.econbiz.de/10004801727
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...
Persistent link: https://www.econbiz.de/10014014359
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The new age of innovation : driving cocreated value through global networks
Prahalad, Coimbatore K. - 2008
Persistent link: https://www.econbiz.de/10004910631
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Inspire! : how to keep your customers when your competitors can't
Champy, James - 2009
Persistent link: https://www.econbiz.de/10004940389