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~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Graue Literatur"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Großbritannien
49,255
United Kingdom
48,998
Bibliometrics
15,241
Bibliometrie
15,173
Customer satisfaction
10,930
Kundenzufriedenheit
10,923
United States
8,210
Dienstleistungssektor
7,771
Service industry
7,631
Deutschland
7,531
Germany
7,480
Service quality
6,444
Dienstleistungsqualität
6,442
Consumer behaviour
6,427
Konsumentenverhalten
6,426
Relationship marketing
5,220
Beziehungsmarketing
5,219
Theory
4,698
Theorie
4,686
Frankreich
4,024
France
3,998
Estimation
3,974
Schätzung
3,974
EU-Staaten
3,502
EU countries
3,501
Innovation
2,679
Welt
2,522
World
2,518
Comparison
2,346
Vergleich
2,346
Japan
2,337
Italien
2,221
Italy
2,213
Customer service
1,988
Wirkungsanalyse
1,808
Impact assessment
1,806
Industrie
1,723
Manufacturing industries
1,679
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Undetermined
1,545
Free
1,479
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Article
6,597
Book / Working Paper
3,448
Journal
23
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Article in journal
Collection of articles of several authors
Fallstudie
Graue Literatur
Statistik
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6,595
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2,782
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2,450
Arbeitspapier
2,190
Aufsatz im Buch
1,382
Book section
1,382
Hochschulschrift
780
Sammelwerk
687
Thesis
608
Aufsatzsammlung
358
Bibliografie enthalten
305
Bibliography included
305
Konferenzschrift
237
Case study
157
Amtsdruckschrift
153
Government document
153
Conference proceedings
149
Collection of articles written by one author
80
Sammlung
80
Reprint
54
Lehrbuch
52
Ratgeber
49
Advisory report
48
Gutachten
48
Bibliografie
45
Guidebook
45
Dissertation u.a. Prüfungsschriften
38
Handbook
32
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32
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32
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Statistics
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English
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German
667
French
155
Italian
65
Spanish
33
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10
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9
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7
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4
Czech
3
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3
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2
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1
Portuguese
1
Romanian
1
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1
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1
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Author
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Banks, James
32
Blundell, Richard W.
28
Smith, James P.
28
Gil-Alaña, Luis A.
26
Bloom, Nicholas
23
Caporale, Guglielmo Maria
19
Broadberry, Stephen N.
18
Griffith, Rachel
18
Van Reenen, John
18
Bekaert, Geert
17
Bordo, Michael D.
17
Sarno, Lucio
17
O'Rourke, Kevin Hjortshøj
16
Azoulay, Pierre
15
Hoesli, Martin
15
Nelson, Edward
15
O'Mahony, Mary
15
Peel, David
15
Blanchflower, David G.
14
Hein, Eckhard
14
Kanas, Angelos
14
Mattila, Anna S.
14
Taylor, Alan M.
14
Buch, Claudia M.
13
Burkhauser, Richard V.
13
MacDonald, Ronald
13
Machin, Stephen
13
Sadun, Raffaella
13
Ellison, Glenn
12
Freeman, Richard B.
12
Hamermesh, Daniel S.
12
Hamori, Shigeyuki
12
Jenkins, Stephen
12
Karanassou, Marika
12
Kugler, Peter
12
Taylor, Mark P.
12
Waldfogel, Jane
12
Williamson, Jeffrey G.
12
Davis, E. Philip
11
Gustafsson, Anders
11
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All
National Bureau of Economic Research
42
OECD
19
Maxwell Graduate School of Citizenship and Public Affairs
16
Centre for Economic Performance
9
Economic Research Centre
7
USA / General Accounting Office
7
National Institute of Economic and Social Research
6
Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques <Differdingen>
5
European University Institute / Department of Economics
5
Federal Reserve Bank of St. Louis
5
Forschungsinstitut zur Zukunft der Arbeit
5
Institut für Weltwirtschaft
5
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
Centre for Economic Policy Research
4
International Energy Agency
4
Internationaler Währungsfonds / Research Department
4
USA / Office of Technology Assessment
4
Österreichisches Institut für Wirtschaftsforschung
4
Centre for Analytical Finance <Århus>
3
Centre for Educational Research and Innovation
3
European Conference of Ministers of Transport
3
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
3
Ifo-Institut für Wirtschaftsforschung
3
Institut für Technik der Betriebsführung
3
Institute for Fiscal Studies
3
Institute of Economic Affairs <London>
3
Nomos Verlagsgesellschaft
3
Organisation for Economic Co-Operation and Development
3
Queen Mary College / Department of Economics
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
School of Finance and Business Economics <Perth, Western Australia>
3
USA / Bureau of Labor Statistics
3
Universitetet i Oslo / Økonomisk institutt
3
University of British Columbia / Department of Economics
3
University of Cambridge / Department of Applied Economics
3
University of Glasgow / Department of Economics
3
University of Kent / Department of Economics
3
University of Oxford / Institute of Economics and Statistics
3
University of Reading / Department of Economics
3
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Published in...
All
Working paper / National Bureau of Economic Research, Inc.
267
Discussion paper / Centre for Economic Policy Research
125
International journal of hospitality management
99
Discussion paper series / IZA
90
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
84
Journal of international money and finance
64
Applied economics
63
The service industries journal
49
Journal of service research : JSR
47
The American economic review
47
Economics letters
42
Discussion paper
39
Applied financial economics
38
The review of economics and statistics
38
NBER working paper series
37
Working paper
37
Journal of service management
35
Services marketing quarterly
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
International journal of contemporary hospitality management
32
Psychology & marketing
30
The journal of finance : the journal of the American Finance Association
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of money, credit and banking : JMCB
29
Managing service quality : MSQ ; an international journal
29
Working paper series / European Central Bank
29
CESifo working papers
28
Journal of macroeconomics
28
LIS working paper series
28
Economic modelling
27
Journal of service research
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of the Academy of Marketing Science
25
Working paper series / Luxembourg Income Study
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
The journal of futures markets
24
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Source
All
ECONIS (ZBW)
10,067
USB Cologne (EcoSocSci)
1
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1
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10
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10,068
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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