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~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Großbritannien
32,973
United Kingdom
32,786
Bibliometrics
13,129
Bibliometrie
13,055
Customer satisfaction
10,477
Kundenzufriedenheit
10,466
Service quality
6,160
Dienstleistungsqualität
6,157
Dienstleistungssektor
6,097
Consumer behaviour
6,023
Konsumentenverhalten
6,023
Service industry
6,009
United States
5,660
Relationship marketing
4,981
Beziehungsmarketing
4,980
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4,584
Germany
4,557
Theory
3,210
Theorie
3,197
Frankreich
2,671
France
2,659
Innovation
2,220
EU countries
2,216
EU-Staaten
2,215
Estimation
1,929
Schätzung
1,929
Customer service
1,825
Welt
1,801
World
1,799
Japan
1,616
Italien
1,499
Italy
1,493
Comparison
1,378
Vergleich
1,376
Firm performance
1,366
Unternehmenserfolg
1,363
Arbeitszufriedenheit
1,358
Job satisfaction
1,358
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6,565
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769
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18
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1,377
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686
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608
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357
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162
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162
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80
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49
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48
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48
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45
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38
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32
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Kanas, Angelos
14
Mattila, Anna S.
14
Broadberry, Stephen N.
13
Gil-Alaña, Luis A.
13
Peel, David
13
O'Mahony, Mary
12
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Gustafsson, Anders
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Jang, Soocheong
9
Miao, Li
9
Ark, Bart van
8
Blanpain, Roger
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Taylor, Mark P.
8
Van Vaerenbergh, Yves
8
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Gremler, Dwayne D.
7
Hein, Eckhard
7
Kim, Wansoo
7
Ok, Chihyung
7
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OECD
8
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
European Conference of Ministers of Transport
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Institute of Economic Affairs <London>
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
National Academy of Engineering
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Vivento-Customer-Services <Bonn>
2
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Associazione fra gli Istituti Regionali di Mediocredito
1
Australian Tax Research Foundation
1
Banca d'Italia
1
Banca d'Italia / Servizio Rapporti con il Tesoro
1
Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
1
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Published in...
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International journal of hospitality management
99
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
79
Journal of international money and finance
64
Applied economics
63
The service industries journal
49
Journal of service research : JSR
47
The American economic review
47
Economics letters
42
Applied financial economics
38
The review of economics and statistics
37
Journal of service management
35
Services marketing quarterly
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
International journal of contemporary hospitality management
32
Psychology & marketing
30
The journal of finance : the journal of the American Finance Association
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of money, credit and banking : JMCB
29
Managing service quality : MSQ ; an international journal
29
Journal of macroeconomics
28
Economic modelling
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of the Academy of Marketing Science
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
Journal of service research
24
The journal of futures markets
24
International journal of services and operations management
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Journal of hospitality marketing & management
22
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Academy of Management journal : AMJ
20
European journal of marketing : EJM
20
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ECONIS (ZBW)
7,351
USB Cologne (EcoSocSci)
1
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1
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10
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7,352
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date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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