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~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Systematic review"
~type_genre:"Textbook"
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Kundenservice
USA
Großbritannien
30,994
United Kingdom
30,865
Bibliometrics
13,389
Bibliometrie
13,317
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,216
Dienstleistungsqualität
6,214
Consumer behaviour
6,108
Konsumentenverhalten
6,108
Dienstleistungssektor
5,725
Service industry
5,687
United States
5,172
Relationship marketing
5,017
Beziehungsmarketing
5,016
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3,844
Germany
3,831
Theory
3,041
Theorie
3,028
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2,206
France
2,199
Innovation
2,182
EU countries
1,957
EU-Staaten
1,956
Estimation
1,931
Schätzung
1,931
Customer service
1,774
Welt
1,615
World
1,613
Japan
1,460
Firm performance
1,375
Unternehmenserfolg
1,373
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,307
Vergleich
1,305
Qualitätsmanagement
1,220
Quality management
1,218
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229
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6,598
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187
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80
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Reprint
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49
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48
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48
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38
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Kanas, Angelos
14
Mattila, Anna S.
14
Gil-Alaña, Luis A.
13
Peel, David
13
Broadberry, Stephen N.
12
O'Mahony, Mary
12
Gustafsson, Anders
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Jang, Soocheong
9
Miao, Li
9
Ark, Bart van
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Collier, Joel E.
8
Edvardsson, Bo
8
Hughes Hallett, Andrew
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Taylor, Mark P.
8
Van Vaerenbergh, Yves
8
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Gremler, Dwayne D.
7
Kim, Wansoo
7
Ok, Chihyung
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
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USA / Bureau of the Census
5
USA / Bureau of Labor Statistics
3
Federal Reserve Bank of St. Louis
2
Kundendienstverband Deutschland
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
Europäische Kommission
1
Europäischer Wirtschafts- und Sozialausschuss
1
Ford Foundation
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Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forum Berufsbildung
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Fördergesellschaft Marketing an der Universität Augsburg
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Institute of Economic Affairs <London>
1
International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Philipps-Universität Marburg / Forschungsstelle für Vergleichende Erziehungswissenschaft
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RWTH Aachen
1
Springer Gabler <Firma>
1
USA / International Trade Administration
1
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
1
Universität Dortmund / Abteilung Wirtschafts- und Sozialwissenschaften
1
Universität Stuttgart
1
Verlag Hans Huber
1
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Published in...
All
International journal of hospitality management
99
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
84
Journal of international money and finance
64
Applied economics
63
The service industries journal
49
Journal of service research : JSR
47
The American economic review
47
Economics letters
42
Applied financial economics
38
The review of economics and statistics
38
Journal of service management
35
Services marketing quarterly
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
International journal of contemporary hospitality management
32
Psychology & marketing
30
The journal of finance : the journal of the American Finance Association
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of money, credit and banking : JMCB
29
Managing service quality : MSQ ; an international journal
29
Journal of macroeconomics
28
Economic modelling
27
Journal of service research
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of the Academy of Marketing Science
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
The journal of futures markets
24
International journal of services and operations management
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Journal of hospitality marketing & management
22
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Academy of Management journal : AMJ
20
European journal of marketing : EJM
20
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Source
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ECONIS (ZBW)
6,801
USB Cologne (EcoSocSci)
1
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1
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10
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6,802
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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