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Kundenservice
Marketingmanagement
17,141
Marketing management
16,550
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Consumer behaviour
8,209
Konsumentenverhalten
8,046
Relationship marketing
7,339
Beziehungsmarketing
7,294
Service quality
6,556
Dienstleistungsqualität
6,373
Marketing
3,739
Theorie
2,573
Theory
2,571
Deutschland
2,413
Germany
2,294
Brand management
2,026
Markenführung
2,009
USA
1,864
United States
1,779
Online-Marketing
1,560
Internet marketing
1,523
customer satisfaction
1,299
Unternehmenserfolg
1,285
Brand image
1,283
Markenimage
1,280
Firm performance
1,271
Strategisches Management
1,246
Electronic Commerce
1,244
Online-Handel
1,209
Online retailing
1,205
E-commerce
1,195
Satisfaction
1,136
Social Web
1,125
Social web
1,125
Customer service
1,123
Innovation
1,091
Arbeitszufriedenheit
1,081
Job satisfaction
1,077
Einzelhandel
1,073
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116
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891
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171
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3
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833
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833
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54
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40
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28
Graue Literatur
18
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18
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14
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10
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9
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9
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5
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5
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5
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5
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4
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3
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2
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1
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1
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English
957
German
109
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Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Pepels, Werner
5
Stauss, Bernd
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Haas, Alexander
4
Hinterhuber, Hans H.
4
Medler-Liraz, Hana
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
De Keyser, Arne
3
Fan, Alei
3
Fassott, Georg
3
Fu, Xiaoxiao
3
Georgiev, Marin
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institute of Leadership and Management <London>
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
Öko-Institut
1
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Published in...
All
Journal of retailing and consumer services
48
The journal of services marketing
46
International journal of hospitality management
45
Journal of business research : JBR
37
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
15
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
13
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
9
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Journal of the Academy of Marketing Science
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of services and operations management
7
Journal of air transport management
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
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ECONIS (ZBW)
1,065
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1
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of
1,065
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1
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
2
Kundenzufriedenheit
: Konzepte - Methoden - Erfahrungen
Simon, Hermann
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
-
3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
Saved in:
3
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
4
Das bunte Ei : mit Kundenbegeisterung gewinnen
Strupat, Ralf R.
-
2008
Persistent link: https://www.econbiz.de/10003672770
Saved in:
5
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
6
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
Saved in:
7
Customer experience management : a revolutionary approach to connecting with your customers
Schmitt, Bernd
;
Schmitt, Bernd H.
-
2003
Persistent link: https://www.econbiz.de/10001713030
Saved in:
8
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
9
Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
Saved in:
10
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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