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~subject:"Kundenservice"
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Kundenservice
Customer satisfaction
26
Beziehungsmarketing
25
Kundenzufriedenheit
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
22
Dienstleistungsqualität
19
Service quality
19
Customer service
12
Beschwerdemanagement
10
Complaint management
10
Language
8
Customer experience
5
Customer integration
5
Customer value
5
Kundenintegration
5
Service encounter
5
Sprache
5
Communication
4
Financial services
4
Kommunikation
4
Kundenwert
4
Multilingualism
4
Service failure
4
Service recovery
4
Belgium
3
Brand management
3
Distribution channel
3
Finanzdienstleistung
3
Markenführung
3
Marketing management
3
Marketingmanagement
3
Mehrsprachigkeit
3
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Mobilkommunikation
3
Personalization
3
Product placement
3
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English
12
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Van Vaerenbergh, Yves
8
Larivière, Bart
4
De Keyser, Arne
3
Costers, Annelies
2
Hazée, Simon
2
Orsingher, Chiara
2
Vermeir, Iris
2
Alkire, Linda
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Bowen, David E.
1
Dahlén, Micael
1
De Wilde, July
1
Giebelhausen, Michael
1
Henkens, Bieke
1
Holmqvist, Jonas
1
Kunz, Werner
1
Kunz, Werner H.
1
Lunardo, Renaud
1
Papamichail, Nadia
1
Praet, Ellen van
1
Ray, Daniel
1
Robinson, Stacey
1
Sengupta, Sanchayan
1
Shams, Poja
1
Sirianni, Nancy J.
1
Temerak, Mohamed Sobhy
1
Trendel, Olivier
1
Van den Broeck, Anja
1
Verleye, Katrien
1
Voss, Christopher A.
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Wünderlich, Nancy V.
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Journal of business research : JBR
3
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
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ECONIS (ZBW)
12
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1
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
2
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
3
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
4
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
5
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
6
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
7
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
8
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
9
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
10
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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