Narrow search
Showing 1 - 10 of 1,065
Cover Image
Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Cover Image
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of global scholars of marketing science : … 23 (2013) 2, pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Cover Image
Kundenzufriedenheit mit produktionsnahen deutschen Serviceleistungen : Ergebnisse der Analysen in Deutschland, USA und China
Eversheim, Walter (contributor) - 2000
Persistent link: https://www.econbiz.de/10001635039
Cover Image
Kundenzufriedenheit durch additive Dienstleistungen : ein kaufphasenspezifischer Operationalisierungs- und Messansatz für industrielle Märkte
Kieffer, Sonja - 2002 - 1. Auflage
Persistent link: https://www.econbiz.de/10001679708
Cover Image
Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
Cover Image
Kundennutzenorientierte Erfolgsplanung produktbegleitender Dienstleistungen
Schwab, Carsten - 2010
Persistent link: https://www.econbiz.de/10013437784
Cover Image
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Cover Image
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Cover Image
Measuring supply chain performance among public hospital laboratories
Abu Baker, Abdul Hamid; Lukman Hakim, Ismail; Chong, … - In: The international journal of productivity and … 59 (2010) 1, pp. 75-97
Persistent link: https://www.econbiz.de/10003942472
Cover Image
Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554