Narrow search
Showing 1 - 6 of 6
Cover Image
The burdens of ownership : reasons for preferring renting
Benoit, Sabine; Wittkowski, Kristina - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
Cover Image
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Cover Image
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey; Orsingher, Chiara; Alkire, Linda; De … - In: Journal of business research : JBR 116 (2020), pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Cover Image
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane; Bruce, Helen L.; Burton, Jamie - In: European journal of marketing 57 (2023) 10, pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Cover Image
Personal touch in digital customer service : a conceptual framework of relational personalization for conversational AI
Blümel, Jan Hendrik; Zaki, Mohamed; Bohné, Thomas - In: Journal of service theory and practice 34 (2024) 1, pp. 33-65
Persistent link: https://www.econbiz.de/10014525998
Cover Image
Sprachregelungen für Mitarbeiter im Kundenkontakt : Möglichkeiten und Grenzen
Fließ, Sabine - 2003
Persistent link: https://www.econbiz.de/10013409255