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~subject:"Kundenservice"
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Kundenservice
Salespeople
27
Verkaufspersonal
27
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
17
Konsumentenverhalten
17
Selling
10
Verkauf
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Customer satisfaction
8
Social Web
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Social web
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Arbeitsverhalten
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Job satisfaction
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Kundenzufriedenheit
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Work behaviour
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Arbeitszufriedenheit
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Business-to-business marketing
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Emotion
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Lieferantenmanagement
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Supplier relationship management
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B-to-B-Marketing
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USA
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United States
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Brand image
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Customer orientation
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Customer service
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Employee retention
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Marketing
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Mitarbeiterbindung
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Performance measurement
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Performance-Messung
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Personality psychology
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Persönlichkeitspsychologie
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Arbeitsleistung
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Betriebliche Wertschöpfung
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Business ethics
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Chaker, Nawar N.
3
Anaza, Nwamaka A.
1
Beeler, Lisa L.
1
Beeler-Connelly, Lisa L.
1
Brown, Tom
1
Delpechitre, Duleeep
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Delpechitre, Duleep
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Gazzoli, Gabriel
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Rutherford, Brian N.
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Zablah, Alex R.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
2
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
3
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
4
Developing our understanding of patronizing frontline employees
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 340-358
Persistent link: https://www.econbiz.de/10009581806
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