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Customer value co-creation and employee silence : emotional intelligence as explanatory mechanism

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Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction

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The relational context of creating customer portfolio analyses

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Digital Marketing Strategies for Value Co-creation : Models and Approaches for Online Brand Communities

Ozuem, Wilson; Willis, Michelle - 2022

Chapter 1: Introducing Online Brand Communities -- Chapter 2: Participation and customer involvement -- Chapter 3: Online brand communities and loyalty intentions -- Chapter 4: Consumer engagement -- Chapter 5: Social identity and online brand communities -- Chapter 6: Brand and customer loyalty...