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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
~subject:"Theorie"
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Kundenzufriedenheit
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Theorie
Großbritannien
137,389
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Blundell, Richard W.
78
Han, Heesup
67
Caporale, Guglielmo Maria
64
Gil-Alaña, Luis A.
61
Jenkins, Stephen
59
Meghir, Costas
59
Machin, Stephen
51
Francesconi, Marco
50
Homburg, Christian
50
Booth, Alison L.
47
Haskel, Jonathan
47
Hart, Robert A.
42
Walker, Ian
40
Shields, Michael
39
Hall, Stephen G.
38
Van Reenen, John
38
Manning, Alan
37
Mattila, Anna S.
37
Svensson, Göran
36
Griffith, Rachel
34
Addison, John T.
33
Pesaran, M. Hashem
33
Arulampalam, Wiji
32
Mills, Terence C.
32
Brown, Sarah
31
Girma, Sourafel
31
Snower, Dennis J.
31
Corsten, Hans
30
Greenaway, David
30
Görg, Holger
30
Kaiser, Ulrich
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Mittal, Vikas
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Taylor, Mark P.
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Wong, IpKin Anthony
30
Jenkins, Stephen P.
28
Smith, Jeremy
28
Taylor, Karl
28
Usman, Osly
28
Aksoy, Lerzan
27
Bekaert, Geert
27
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
21
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15
Centre for Economic Performance
15
Edward Elgar Publishing
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University of Oxford / Institute of Economics and Statistics
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Institute for Fiscal Studies
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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British Association for the Advancement of Science / Section Economics
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Public Sector Economics Research Centre <Leicester>
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University of Sheffield / Department of Economics
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Centre for Economic Policy Research
8
University of Reading / Department of Economics
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University of Warwick / Department of Economics
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Books on Demand GmbH <Norderstedt>
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Institute of Economic Affairs
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Verlag Dr. Kovač
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Erasmus Research Institute of Management
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University of Dundee / Department of Economic Studies
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University of Nottingham / Centre for Research on Globalisation and Labour Markets
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Journal of retailing and consumer services
422
International journal of hospitality management
379
Journal of business research : JBR
305
Discussion paper series / IZA
288
The journal of services marketing
191
The economic journal : the journal of the Royal Economic Society
183
Applied economics
181
The service industries journal
181
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Discussion paper / Centre for Economic Policy Research
166
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
155
IZA Discussion Papers
149
Working paper / National Bureau of Economic Research, Inc.
149
International journal of contemporary hospitality management
142
NBER working paper series
140
NBER Working Paper
129
IZA Discussion Paper
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Cogent business & management
104
Services marketing quarterly
101
Discussion paper
100
CESifo working papers
94
Service business
90
Journal of service research : JSR
89
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
85
Oxford bulletin of economics and statistics
83
Psychology & marketing
81
SpringerLink / Bücher
78
International journal of productivity and quality management : IJPQM
77
Journal of service management
75
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of the Academy of Marketing Science
73
Scottish journal of political economy : the journal of the Scottish Economic Society
73
Oxford economic papers
72
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ECONIS (ZBW)
26,750
EconStor
440
USB Cologne (EcoSocSci)
24
OLC EcoSci
18
RePEc
10
BASE
5
Other ZBW resources
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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