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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
~subject:"United States"
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Kundenzufriedenheit
Schätzung
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Blundell, Richard W.
94
Caporale, Guglielmo Maria
67
Gil-Alaña, Luis A.
67
Han, Heesup
67
Jenkins, Stephen
51
Banks, James
50
Machin, Stephen
48
Smith, James P.
47
Hart, Robert A.
45
Francesconi, Marco
44
Addison, John T.
41
Homburg, Christian
41
Meghir, Costas
41
Van Reenen, John
41
Mattila, Anna S.
39
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37
Shields, Michael
35
Svensson, Göran
35
Bloom, Nicholas
34
Griffith, Rachel
34
Haskel, Jonathan
32
Girma, Sourafel
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Walker, Ian
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Usman, Osly
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27
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26
Jenkins, Stephen P.
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Prentice, Catherine
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Ringle, Christian M.
26
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25
Gil Saura, Irene
25
Gregory, Mary
25
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National Bureau of Economic Research
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OECD
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Centre for Economic Performance
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Springer Fachmedien Wiesbaden
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Maxwell Graduate School of Citizenship and Public Affairs
16
Edward Elgar Publishing
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Institute for Fiscal Studies
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University of Oxford / Institute of Economics and Statistics
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University of Reading / Department of Economics
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Nomos Verlagsgesellschaft
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Public Sector Economics Research Centre <Leicester>
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Birkbeck College / Department of Economics
9
National Institute of Economic and Social Research
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University of Sheffield / Department of Economics
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Institut für Weltwirtschaft
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Verlag Dr. Kovač
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Books on Demand GmbH <Norderstedt>
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USA / Bureau of the Census
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Journal of retailing and consumer services
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International journal of hospitality management
388
Discussion paper series / IZA
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330
Journal of business research : JBR
316
Discussion paper / Centre for Economic Policy Research
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The journal of services marketing
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The service industries journal
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Tourism management : research, policies, practice
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Applied economics
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NBER working paper series
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
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IZA Discussion Papers
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NBER Working Paper
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Discussion paper
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IZA Discussion Paper
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Services marketing quarterly
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Cogent business & management
103
Journal of service research : JSR
94
Journal of air transport management
91
Service business
91
SpringerLink / Bücher
91
Psychology & marketing
88
Asia Pacific journal of marketing and logistics
87
CESifo working papers
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The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Industrial marketing management : the international journal for industrial and high-tech firms
81
Working paper
80
Journal of international money and finance
78
Journal of the Academy of Marketing Science
78
International journal of productivity and quality management : IJPQM
77
Journal of service management
77
Applied financial economics
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Journal of strategic marketing
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ECONIS (ZBW)
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EconStor
385
RePEc
83
USB Cologne (EcoSocSci)
44
OLC EcoSci
11
BASE
5
Other ZBW resources
4
ArchiDok
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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