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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
~subject:"Welt"
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Kundenzufriedenheit
Schätzung
Welt
Großbritannien
137,389
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97,208
Bibliometrics
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15,510
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6,918
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3,534
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Han, Heesup
69
Blundell, Richard W.
62
Caporale, Guglielmo Maria
58
Gil-Alaña, Luis A.
54
Jenkins, Stephen
44
Homburg, Christian
42
Meghir, Costas
41
Francesconi, Marco
40
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
36
Machin, Stephen
35
Van Reenen, John
35
Shields, Michael
34
Addison, John T.
32
Girma, Sourafel
31
Görg, Holger
31
Arulampalam, Wiji
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Wong, IpKin Anthony
30
Hamermesh, Daniel S.
29
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
27
Haskel, Jonathan
26
Jenkins, Stephen P.
26
McAleer, Michael
26
Prentice, Catherine
26
Ringle, Christian M.
26
Bekaert, Geert
25
Cappellari, Lorenzo
25
Chang, Chia-Lin
25
Gil Saura, Irene
25
Prayag, Girish
24
Prybutok, Victor R.
24
Smith, Jeremy
24
Wheatley Price, Stephen
24
Bloom, Nicholas
23
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National Bureau of Economic Research
131
Forschungsinstitut zur Zukunft der Arbeit
53
Springer Fachmedien Wiesbaden
20
Centre for Economic Performance
16
Internationales Arbeitsamt
13
OECD
13
University of Reading / Department of Economics
12
Edward Elgar Publishing
11
International Labour Conference
11
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
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Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
London School of Economics and Political Science
9
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
Centre for Economic Policy Research
8
Nomos Verlagsgesellschaft
8
Books on Demand GmbH <Norderstedt>
7
Institute of Economic Affairs <London>
7
National Institute of Economic and Social Research
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University of York / Department of Economics and Related Studies
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Verlag Dr. Kovač
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Adam Smith Institute <London>
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Institut für Weltwirtschaft
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London Business School
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British Association for the Advancement of Science / Section Economics
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National Economic Development Office
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Oxford Economics Ltd.
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World Trade Organization
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Ekonomiska forskningsinstitutet <Stockholm>
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European Conference of Ministers of Transport
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IGI Global
4
Institute for Public Policy Research <London>
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Nationalekonomiska Institutionen <Lund>
4
Technische Universität Dresden
4
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Journal of retailing and consumer services
422
International journal of hospitality management
380
Journal of business research : JBR
318
Discussion paper series / IZA
275
The journal of services marketing
193
The service industries journal
185
Tourism management : research, policies, practice
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
144
IZA Discussion Papers
138
Applied economics
136
Discussion paper / Centre for Economic Policy Research
130
NBER working paper series
129
Working paper / National Bureau of Economic Research, Inc.
126
NBER Working Paper
115
Cogent business & management
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
IZA Discussion Paper
107
Services marketing quarterly
102
CESifo working papers
94
Journal of air transport management
92
Discussion paper
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
89
Journal of service research : JSR
89
Service business
89
Asia Pacific journal of marketing and logistics
86
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
SpringerLink / Bücher
81
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
78
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of service management
73
Journal of the Academy of Marketing Science
73
Working paper
71
Journal of strategic marketing
70
International journal of quality and service sciences
67
Total quality management & business excellence
67
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ECONIS (ZBW)
23,934
EconStor
413
OLC EcoSci
33
RePEc
14
USB Cologne (EcoSocSci)
10
BASE
5
Other ZBW resources
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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