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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Kundenzufriedenheit
Schätzung
Großbritannien
137,389
United Kingdom
97,208
Bibliometrics
20,547
Bibliometrie
20,429
Customer satisfaction
15,559
Deutschland
15,510
USA
13,706
Germany
13,046
Dienstleistungssektor
12,473
United States
12,302
Service industry
11,467
Theorie
8,950
Theory
8,821
Frankreich
8,662
Consumer behaviour
8,232
Service quality
8,007
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7,997
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7,777
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6,994
Relationship marketing
6,918
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6,907
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6,882
Beziehungsmarketing
6,854
Estimation
5,581
Welt
4,821
World
4,747
Vergleich
4,459
Comparison
4,261
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
Customer service
3,473
Italy
3,439
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8
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Aufsatz im Buch
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Sammelwerk
94
Aufsatzsammlung
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Han, Heesup
67
Blundell, Richard W.
60
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Jenkins, Stephen
44
Homburg, Christian
41
Meghir, Costas
41
Francesconi, Marco
39
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Shields, Michael
34
Machin, Stephen
33
Addison, John T.
32
Girma, Sourafel
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Wong, IpKin Anthony
30
Van Reenen, John
29
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
27
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Prayag, Girish
24
Prybutok, Victor R.
24
Smith, Jeremy
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
Hyun, Sunghyup Sean
23
Petrongolo, Barbara
23
Söderlund, Magnus
23
Griffith, Rachel
22
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National Bureau of Economic Research
86
Forschungsinstitut zur Zukunft der Arbeit
52
Springer Fachmedien Wiesbaden
18
Centre for Economic Performance
13
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
11
Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
University of Reading / Department of Economics
8
Books on Demand GmbH <Norderstedt>
7
University of York / Department of Economics and Related Studies
7
Verlag Dr. Kovač
7
Nomos Verlagsgesellschaft
5
Queen Mary College / Department of Economics
5
Ekonomiska forskningsinstitutet <Stockholm>
4
Erasmus Research Institute of Management
4
Institut für Weltwirtschaft
4
National Institute of Economic and Social Research
4
Nationalekonomiska Institutionen <Lund>
4
University of Exeter / Department of Economics
4
University of Warwick / Department of Economics
4
Bonn Graduate School of Economics
3
Centre for Economic Policy Research
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
Institute of Finance and Accounting <London>
3
RWTH Aachen
3
Technische Universität Dresden
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
University of Glasgow / Department of Economics
3
University of Leicester / Department of Economics
3
University of Nottingham / Centre for Research on Globalisation and Labour Markets
3
Zentrum für Europäische Wirtschaftsforschung
3
Centre for Growth and Business Cycle Research <Manchester>
2
Centre for Quantitative Economics & Computing
2
Deutsches Institut für Wirtschaftsforschung
2
Eric Cuvillier <Firma>
2
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
302
Discussion paper series / IZA
258
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
IZA Discussion Papers
133
Applied economics
127
Discussion paper / Centre for Economic Policy Research
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
103
Services marketing quarterly
101
IZA Discussion Paper
95
Working paper / National Bureau of Economic Research, Inc.
91
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
NBER working paper series
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
Discussion paper
79
International journal of productivity and quality management : IJPQM
77
NBER Working Paper
77
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
70
CESifo working papers
68
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
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ECONIS (ZBW)
19,391
EconStor
371
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
10
BASE
5
Other ZBW resources
1
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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