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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
26
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
9
Retail trade
9
Customer service
7
Kundenservice
7
customer satisfaction
7
Arbeitszufriedenheit
5
Emotion
5
Job satisfaction
5
Service encounters
5
Decision
4
Dienstleistungsberufe
4
Dienstleistungssektor
4
Entscheidung
4
Marketing management
4
Marketingmanagement
4
Robot
4
Roboter
4
Service industry
4
Service workers
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
3
Loyalty program
3
Loyalty programs
3
Psychology of advertising
3
Satisfaction
3
Schweden
3
Service robots
3
Sweden
3
Werbepsychologie
3
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English
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Söderlund, Magnus
23
Oikarinen, Eeva-Liisa
4
Berg, Hanna
2
Sagfossen, Sofie
2
Colliander, Jonas
1
Daunfeldt, Sven-Olov
1
Gummerus, Johanna
1
Heikka, Eija-Liisa
1
Julander, Claes-Robert
1
Liljander, Veronica
1
Liljedal, Karina T.
1
Lipkin, Michaela
1
Mattsson, Jan
1
Ringbo, Joel
1
Rosengren, Sara
1
Singh, Reema
1
Söerlund, Magnus
1
Vilgon, Mats
1
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Journal of retailing and consumer services
13
The international review of retail, distribution and consumer research
5
Journal of service management
2
Nordic journal of business : NJB
1
Psychology & marketing
1
SSE EFI working paper series in business administration
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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1
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
3
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
4
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
5
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
6
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
7
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
8
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
9
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
10
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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