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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,353
Beziehungsmarketing
25,678
Marketing
19,081
Logistik
11,375
Logistics
10,648
Consumer behaviour
10,609
Konsumentenverhalten
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7,048
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5,831
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5,432
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5,124
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4,962
Service quality
4,169
Dienstleistungsqualität
4,152
Lieferantenmanagement
3,281
Supplier relationship management
3,272
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3,266
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3,263
Brand management
3,236
Markenführung
3,234
Electronic Commerce
2,633
USA
2,596
United States
2,430
Social Web
2,388
Social web
2,387
Strategisches Management
2,334
Vertrieb
2,301
E-commerce
2,262
Online-Marketing
2,142
Markenimage
2,100
Internet marketing
2,082
Brand image
2,081
Einzelhandel
1,968
Physical distribution
1,890
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1,854
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986
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910
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Ratgeber
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Roschk, Holger
12
Stock-Homburg, Ruth
12
Töpfer, Armin
12
Balaji, M. S.
11
Barnes, Donald C.
11
Blut, Markus
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
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Springer Fachmedien Wiesbaden
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Nomos Verlagsgesellschaft
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Harvard Graduate School of Business Administration
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Center for Service Excellence
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Deutschland / Bundeswehr / Universität Hamburg
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Dpunkt.Verlag <Heidelberg>
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Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Redline Verlag
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
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Technische Universität Hamburg
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Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Wirtschaftswissenschaftlichen Fakultät, Eberhard-Karls-Universität Tübingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
258
International journal of hospitality management
146
Journal of business research : JBR
146
The journal of services marketing
108
Journal of hospitality marketing & management
65
The service industries journal
63
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
50
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of service management
42
Asia Pacific journal of marketing and logistics
41
Journal of strategic marketing
41
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The journal of business & industrial marketing
36
Psychology & marketing
35
The TQM journal : the international review of organizational improvement
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
European journal of marketing : EJM
26
Journal of marketing
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of retailing
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
SpringerLink / Bücher
23
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
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Source
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ECONIS (ZBW)
5,630
EconStor
8
OLC EcoSci
4
RePEc
3
BASE
1
USB Cologne (EcoSocSci)
1
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1
Distributionslogistik
: Kundenzufriedenheit und Ausschöpfung von Wettbewerbsvorteilen durch die stetige und nachhaltige Optimierung der
Distributionslogistik
Helmold, Marc
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003934876
Saved in:
2
Gestaltung kundenindividueller Supply Chains : Entwicklung eines Gestaltungsmodells von kundenindividuellen Supply Chains auf der Grundlage einer Analyse von logistischen Planungsa...
Holzkämper, Christina
-
2006
Persistent link: https://www.econbiz.de/10003316503
Saved in:
3
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
4
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
5
Standardization,
customization
, and customer loyalty in service industry
Kasiri, Leila Agha
;
Shaheen Mansori
- In:
Journal of marketing analytics : JMA
4
(
2016
)
2/3
,
pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
Saved in:
6
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
7
The role of
individualism
vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
8
Investigating customer loyalty formation for wellness spa :
individualism
vs. collectivism
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Kim, Wansoo
;
Lee, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
Saved in:
9
Latent classes of service quality,
logistics
costs and loyalty
Juntunen, Jouni
;
Juntunen, Mari
;
Juga, Jari
- In:
International journal of logistics : research and …
18
(
2015
)
5
,
pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
Saved in:
10
Join the conversation : how to engage marketing-weary consumers with the power of community, dialogue, and partnership
Jaffe, Joseph
-
2007
Persistent link: https://www.econbiz.de/10003449455
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