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~subject:"Kundenzufriedenheit"
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Kapazität und Kapazitätsmessun...
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Kundenzufriedenheit
Einzelhandel
17,844
Retail trade
14,798
Konsumentenverhalten
4,110
Consumer behaviour
4,097
Deutschland
1,817
Theorie
1,620
Theory
1,591
Online-Handel
1,513
Online retailing
1,508
Beziehungsmarketing
1,345
Relationship marketing
1,343
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1,218
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1,165
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1,164
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1,155
Germany
1,104
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1,075
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978
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907
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904
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894
Pricing strategy
894
Großbritannien
768
Indien
752
India
724
Wettbewerb
715
Brand management
680
Markenführung
680
Customer satisfaction
665
United Kingdom
632
Betriebskapazität
624
Competition
624
Lieferantenmanagement
615
Supplier relationship management
614
Handel
574
Lebensmitteleinzelhandel
568
Food retailing
549
Dienstleistungsqualität
534
Service quality
532
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Gil Saura, Irene
11
Ruiz-Molina, María-Eugenia
5
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Sajad Rezaei
4
Söderlund, Magnus
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bhatnagar, Swati
3
Bolton, Ruth N.
3
Boslau, Madlen
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Louis, Didier
3
Marín, Antonio
3
Mishra, Sita
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
Riquelme, Isabel P.
3
Ruiz-Molina, Maria-Eugenia
3
Schramm-Klein, Hanna
3
Schwertfeger, Marko
3
Singh, Ajmer
3
Sloot, Laurens M.
3
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Springer Fachmedien Wiesbaden
2
Technische Universität Braunschweig
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Journal of retailing and consumer services
83
The international review of retail, distribution and consumer research
19
Journal of business research : JBR
18
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of retailing
15
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of strategic marketing
9
Journal of service management
8
Psychology & marketing
8
Service business
8
Cogent business & management
7
International journal of business and globalisation : IJBG
6
Journal of marketing management : MM
6
Marketing intelligence & planning
6
The service industries journal
6
International journal of Indian culture and business management
5
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of consumer studies
4
International journal of services and operations management : IJSOM
4
Journal of fashion marketing and management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Services marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of management practice : IJMP
3
International journal of quality and service sciences
3
Journal of Asia Business Studies
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
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ECONIS (ZBW)
666
EconStor
1
OLC EcoSci
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Eine qualitative Untersuchung von Preisimages im Handel
Zielke, Stephan
-
2008
Persistent link: https://www.econbiz.de/10003652602
Saved in:
2
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
3
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
4
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
5
Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun
;
Lee, Hyun-hwa
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
Saved in:
6
"What's so special about family business?" : an exploratory study of UK and Irish consumer experiences of family businesses
Carrigan, Marylyn
;
Buckley, Joan
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 656-666
Persistent link: https://www.econbiz.de/10003781897
Saved in:
7
Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth
;
Mentzer, John T.
;
Stank, Theodore P.
- In:
Journal of operations management
26
(
2008
)
6
,
pp. 781-797
Persistent link: https://www.econbiz.de/10003771807
Saved in:
8
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
9
Die Entstehung von wahrgenommenen Kaufrisiken bei Kunden in Mehrkanalsystemen des Einzelhandels
Schröder, Hendrik
;
Bohlmann, Annette
- In:
Distribution und Handel in Theorie und Praxis : …
,
(pp. 431-465)
.
2009
Persistent link: https://www.econbiz.de/10003839559
Saved in:
10
Determinants of online merchant rating : content analysis of consumer comments about Yahoo merchants
Qu, Zhe
;
Zhang, Han
;
Li, Haizheng
- In:
Decision support systems : DSS ; the international journal
46
(
2008/09
)
1
,
pp. 440-449
Persistent link: https://www.econbiz.de/10003795589
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