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A conceptualisation of relationship quality in construction procurement
Jelodar, Mostafa Babaeian; Yiu, Tak Wing; Wilkinson, Suzanne - In: International journal of project management : the … 34 (2016) 6, pp. 997-1011
Persistent link: https://www.econbiz.de/10011529073
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Reciprocity in relationship marketing : a cross-cultural examination of the effects of equivalence and immediacy on relationship quality and satisfaction with performance
Hoppner, Jessica J.; Griffith, David A.; White, Ryan C. - In: Journal of international marketing 23 (2015) 4, pp. 64-83
Persistent link: https://www.econbiz.de/10011414948
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Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne; Svensson, Göran; Mysen, Tore; … - In: International journal of business excellence 7 (2014) 1, pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
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Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
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Customer satisfaction as a mediator between causes (trust and communication) and the outcome (customer loyalty) in business-to-business relationship marketing in the South African...
Mbango, Phineas; Phiri, M. A. - In: Journal of governance and regulation : international … 4 (2015) 3, pp. 79-88
Persistent link: https://www.econbiz.de/10011609458
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Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan - In: Services marketing quarterly 37 (2016) 3, pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
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Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana; Nagase, Keisuke - In: International journal of management and marketing … 7 (2014) 2, pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
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Relationship marketing and repurchase intention in Ghana's hospitality industry : an empirical examination of trust and commitment
Amoako, George Kofi; Kutu-Adu, Solomon G.; Caesar, … - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 77-107
Persistent link: https://www.econbiz.de/10012181020
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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171
Persistent link: https://www.econbiz.de/10012181023