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~subject:"Kundenzufriedenheit"
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The role of QFD in capturing t...
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Kundenzufriedenheit
Lieferantenmanagement
17,578
Supplier relationship management
17,535
Qualitätsmanagement
16,895
Quality management
15,211
Supply chain
6,174
Lieferkette
6,168
Benchmarking
6,043
Theorie
5,563
Theory
5,525
Deutschland
3,705
Germany
3,453
Service quality
2,945
Dienstleistungsqualität
2,924
Beziehungsmarketing
2,738
Relationship marketing
2,733
USA
1,933
United States
1,863
Product quality
1,747
Produktqualität
1,744
Unternehmensnetzwerk
1,675
Business network
1,673
Manufacturing industries
1,603
Industrie
1,591
Innovation
1,514
Business-to-business marketing
1,504
B-to-B-Marketing
1,501
Unternehmenserfolg
1,472
Performance measurement
1,471
Prozessmanagement
1,462
Firm performance
1,456
Unternehmenskooperation
1,411
Performance-Messung
1,405
Electronic Commerce
1,398
E-commerce
1,391
Customer satisfaction
1,363
Inter-firm cooperation
1,345
Business process management
1,333
Innovationsmanagement
1,248
SME
1,231
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532
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168
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Article
1,179
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2
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17
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6
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English
1,243
German
84
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Svensson, Göran
23
Shahin, Arash
9
Homburg, Christian
8
Mysen, Tore
8
Naumann, Earl
7
Medeiros, Denise Dumke de
6
Roberts-Lombard, Mornay
6
Stock-Homburg, Ruth
6
Balaji, M. S.
5
Doorn, Jenny van
5
Dwivedi, Yogesh Kumar
5
Høgevold, Nils M.
5
Khan, M. Sajid
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Mpinganjira, Mercy
5
Paulssen, Marcel
5
Evanschitzky, Heiner
4
Gil Saura, Irene
4
Guo, Chiquan
4
Høgevold, Nils
4
Lee, Jin-soo
4
Lee, Tzong-ru
4
Mostert, Pierre
4
Nagase, Keisuke
4
Park, Sang-June
4
Schiele, Holger
4
Töpfer, Armin
4
Wang, Yong Jian
4
Williams, Paul
4
Albuquerque, André Philippi Gonzaga de
3
Amoako, George Kofi
3
Billström, Anders
3
Blut, Markus
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IPRI International Performance Research Institute
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Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Industrial marketing management : the international journal for industrial and high-tech firms
46
International journal of productivity and quality management : IJPQM
46
The journal of business & industrial marketing
34
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
24
Journal of business research : JBR
20
International journal of quality & reliability management
17
International journal of services and operations management
17
International journal of hospitality management
14
Journal of business-to-business marketing
14
Journal of retailing and consumer services
14
Quality management journal : QMJ
14
The service industries journal
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
The journal of services marketing
12
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
Service business
10
International journal of services, economics and management
9
International journal of business excellence
8
International journal of business information systems : IJBIS
8
International journal of procurement management
8
International journal of production economics
8
Journal of strategic marketing
8
Tourism management : research, policies, practice
8
Benchmarking : an international journal ; BIJ
7
Cogent business & management
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
Journal of service research : JSR
7
SpringerLink / Bücher
7
Benchmarking : an international journal
6
Journal of industrial engineering and management : JIEM
6
Journal of purchasing and supply management
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
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ECONIS (ZBW)
1,326
EconStor
1
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1
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Organisationsentwicklung zur Absicherung neuer Technologien und Geschäftsmodelle in globalen Partnernetzwerken : Beiträge aus der VDA-Stiftungsprofessur
Dust, Robert
(
ed.
);
Ramm, Arne
(
ed.
);
Paasch, Robert
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011776233
Saved in:
3
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
4
Leistungsqualität und Preisfairness als Einflussfaktoren der Kundenzufriedenheit in industriellen Geschäftsbeziehungen
Röthele, Sebastian
-
2012
Persistent link: https://www.econbiz.de/10009427251
Saved in:
5
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Saved in:
6
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
7
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
8
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
9
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
10
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
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