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Socially responsible customers and the evaluation of service quality

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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists

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When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation

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Understanding satisfied and affectively committed clients' lack of referral intent

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Two factor model of consumer satisfaction : international tourism research

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Customer happiness : essays on happiness and its relation to comsumption

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A study towards the relation of customer relationship management customer benefits and customer satisfaction

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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

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Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior

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Household life cycle : the case of customer satisfaction in restaurants

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