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Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
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The role of emotion in the relationship between customers and automobile salespeople
Lee, Sanghyun; Comer, Lucette B.; Dubinsky, Alan J.; … - In: Journal of managerial issues : JMI 23 (2011) 2, pp. 206-226
Persistent link: https://www.econbiz.de/10009295386
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610