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~subject:"Kundenzufriedenheit"
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Summarizing online customer re...
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Kundenzufriedenheit
Consumer behaviour
83,550
Konsumentenverhalten
81,100
Electronic Commerce
23,996
E-commerce
21,375
Theorie
11,250
Theory
11,073
Relationship marketing
10,276
Beziehungsmarketing
10,231
Online-Handel
8,877
Online retailing
8,860
Brand management
7,712
Markenführung
7,670
Brand image
6,790
Markenimage
6,748
Internet
6,572
Social Web
6,535
Social web
6,534
Customer satisfaction
6,093
Online-Marketing
5,973
Internet marketing
5,951
Data Mining
5,903
Deutschland
5,840
Data mining
5,833
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5,781
United States
5,490
Germany
5,431
Einzelhandel
4,904
Retail trade
4,816
Service quality
4,808
Dienstleistungsqualität
4,756
Brand
4,373
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4,363
Werbewirkung
3,719
Advertising effects
3,676
Verbraucherverhalten
3,599
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3,570
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3,315
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Blut, Markus
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Xu, Xun
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
Kim, Woo Gon
9
Law, Chun Hung Roberts
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
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Springer Fachmedien Wiesbaden
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RWTH Aachen
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
326
International journal of hospitality management
208
Journal of business research : JBR
155
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
79
Cogent business & management
74
Tourism management : research, policies, practice
64
Services marketing quarterly
59
The service industries journal
54
Psychology & marketing
52
Asia Pacific journal of marketing and logistics
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
47
International journal of electronic marketing and retailing : IJEMR
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
43
Journal of service management
40
Journal of service research : JSR
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
31
The international review of retail, distribution and consumer research
31
Journal of air transport management
29
International journal of business information systems : IJBIS
28
International journal of quality and service sciences
28
International journal of retail and distribution management
28
Journal of internet commerce
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
Total quality management & business excellence
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
Journal of retailing
26
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ECONIS (ZBW)
5,895
EconStor
5
OLC EcoSci
1
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1
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1
To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec
;
Bijmolt, H. A.
;
Gensler, Sonja
;
Wiesel, …
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 253-267
Persistent link: https://www.econbiz.de/10011566694
Saved in:
2
Usage of customer reviews in online shopping : analyzing characteristics of customer reviews
Kräuter, Saskia
;
Eine, Bastian
;
Quint, Werner
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 191-210)
.
2020
Persistent link: https://www.econbiz.de/10012521559
Saved in:
3
Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
4
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
5
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
6
Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach
Zhu, Jingjie
;
Cheng, Mingming
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012591901
Saved in:
7
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
8
B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
9
Relative persuasiveness of repurchase intentions versus recommendations in online reviews
Ravula, Prashanth
;
Jha, Subhash
;
Biswas, Abhijit
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 724-740
Persistent link: https://www.econbiz.de/10013535724
Saved in:
10
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
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