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Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce

Bhatnagar, Swati; Yadav, Rajan - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 4-26

Persistent link: https://www.econbiz.de/10015057558

Evaluation of food suppliers by multi-channel buyers : focusing on the moderating effect of distribution channel

Choi, Eunsoo; Kim, Nayeong; Moon, Junghoon - In: Cogent business & management 11 (2024) 1, pp. 1-20

In a multi-channel distribution environment, the selection and assessment of suppliers are pivotal to effective retailer performance management. This necessitates heightened qualifications and competence from suppliers. This study examines the relationship between the perception of supplier...

Persistent link: https://www.econbiz.de/10014540714

The multichannel customer’s service experience : building satisfaction and trust

Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445

Persistent link: https://www.econbiz.de/10011722327

Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view

Hung, Shiu-Wan; Cheng, Min-Jhih; Chiu, Pei-Chun - In: Service business 13 (2019) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10011965788

Beyond the storefront : empirical insights into consumers' responses to omnichannel apparel retailers

Chen, Yini; Chi, Ting - In: Marketing intelligence & planning 42 (2024) 2, pp. 284-303

Persistent link: https://www.econbiz.de/10015056858

Processual antecedents of perceived channel conflict in franchising

Weaven, Scott K.; Grace, Debra A.; Frazer, Lorelle; … - In: Journal of business economics and management 15 (2014) 2, pp. 316-334

Persistent link: https://www.econbiz.de/10010376630

Unveiling trust as a mediator in distributor loyalty within South African multi-level marketing

Williams, Carinda C.; Kleynhans, Marizaan - In: South African journal of economic and management sciences 27 (2024) 1, pp. 1-7

Persistent link: https://www.econbiz.de/10015046057

Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems

Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101

Persistent link: https://www.econbiz.de/10011433181

Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness

Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665902

The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects

Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315

Persistent link: https://www.econbiz.de/10010221239

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