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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Revenue management
13
Revenue-Management
12
Consumer behaviour
11
Konsumentenverhalten
11
Hotel industry
10
Hotellerie
10
Preismanagement
9
Pricing strategy
9
Customer satisfaction
8
revenue management
7
USA
5
United States
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Dienstleistungsqualität
4
Gastronomie
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Restaurant industry
4
Service quality
4
price
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Brand
2
Complaint management
2
Hotel, Restaurant, and Institutional Management
2
Markenartikel
2
Preis
2
Price
2
Relationship marketing
2
Restaurants
2
Willingness to pay
2
Zahlungsbereitschaftsanalyse
2
consumer reviews
2
hotels
2
user-generated content
2
Anticipated quality
1
Betriebsgröße
1
Booking intentions
1
Booking lead time
1
Brand management
1
Brand popularity statement
1
Bundling strategy
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English
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Noone, Breffni M.
7
Lee, Chung Hun
1
Lin, Michael S.
1
Mattila, Anna S.
1
McGuire, Kelly A.
1
Namasivayam, Karthik
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Song, Myungkeun
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Tomlinson, Heather Spitler
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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2
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
3
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
4
Impact of attitudinal loyalty on the frequent unmanaged business traveler's use of price and consumer reviews in hotel choice
Noone, Breffni M.
;
McGuire, Kelly A.
- In:
Journal of revenue and pricing management
15
(
2016
)
1
,
pp. 20-36
Persistent link: https://www.econbiz.de/10011441296
Saved in:
5
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
6
The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun
;
Noone, Breffni M.
- In:
International journal of hospitality management
65
(
2017
),
pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
Saved in:
7
Exploring the upside of waiting : the positive effects of waiting as a cue to brand popularity
Noone, Breffni M.
;
Lin, Michael S.
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015069700
Saved in:
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