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Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.; Beck, Jonathan M.; Randhawa, Praneet; … - In: Journal of service research 24 (2021) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva; Santos, Christiane Pizzutti dos; … - In: The journal of services marketing 29 (2015) 1, pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
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Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad - In: Journal of global marketing 32 (2019) 2, pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
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Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: International journal of quality and service sciences 14 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
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The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos; Fernandes, Daniel V. H. D. - In: Latin American business review : journal of the … 8 (2007) 2, pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
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Role of trust in influencing service recommendation from customers for beauty service industry
Panwar, Tapish; Khan, Kalim - In: Metamorphosis : a journal of management research 21 (2022) 1, pp. 19-30
Persistent link: https://www.econbiz.de/10013384394
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Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael - In: International journal of electronic customer … 7 (2013) 2, pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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Customers' prior knowledge in the servitization of traditional handicrafts
Ho, Bach Quang - In: Businesses 4 (2024) 1, pp. 53-63
To enhance the competitiveness of the traditional handicraft industry, providers should offer service experiences using their products (i.e., servitization) instead of merely selling them. Effective management for servitization in the traditional handicraft industry must consider the differences...
Persistent link: https://www.econbiz.de/10014514077
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The combined effect of color and music on customer satisfaction in hotel bars
Lin, Ingrid Y. - In: Journal of hospitality marketing & management 19 (2010) 1, pp. 22-37
Persistent link: https://www.econbiz.de/10003978548